Navigating the system as a pensioner
“I didn't realise that I was entitled to benefits. It was only with the latest government drive about pension credits. Before it was a struggle getting dentist appointments and glasses because I had to pay for everything.”
Marie lives in a retirement community in Hulme, just outside Manchester city centre. Like many pensioners, she has struggled to manage on a state pension. This past winter was particularly tough, especially after the Winter Warmth Funding was removed, leaving her and others having to find ways to stay warm.
Hidden help
For years, Marie, a retired nursery nurse, got by without knowing she was eligible for Pension Credit. This support could have helped ease the financial strain.
“I didn’t realise I was entitled to benefits,” she says. “It was only through a recent government campaign that I learned about Pension Credit. Before, getting to the dentist or getting new glasses was difficult because I had to pay for everything myself.” Now, with the extra help, Marie feels more at ease. Costs like dental treatment, eye care, and heating bills no longer feel as overwhelming.
Sadly, Marie’s situation is common. Many older retirees, who aren’t always made aware of what they’re eligible for, leaving them to navigate the overcomplicated, jargon-filled system alone. The same system which is often only accessible digitally. This in itself is a barrier to many people don’t have access to devices or simply cannot use them. It’s a glaring gap that needs major attention. Particularly in a retirement community where simple solutions, like posters or leaflets in communal areas, could make a big difference and help people like Marie get the support they need.
Marie lost her husband of 45 years, a loss that she still feels deeply. But she is still surrounded by family: four children, ten grandchildren, and seven great-grandchildren. When money is tight, her children step in to help, though Marie finds it difficult to ask. “I find it very hard to ask for help,” she says. “But what can you do? It’s the cost of living.”
Poochie pals
Marie’s journey isn’t just about financial struggles. It’s about the power of connection. And, more specifically, the joy that comes from companionship. Enter Pip, an eight-week old puppy who was initially meant to bring a little cheer to her elderly neighbour. But Pip quickly worked his magic, lifting Marie’s spirits and becoming a bright spark for everyone in the community. As Marie says, having Pip around has helped her make new friends, rediscover old connections, and find purpose in the simple act of looking after him. It’s a reminder that companionship can be a lifeline, especially when life feels a little quieter.
Unity in community
Marie has been coming to the Bread and Butter Big Life hub for past two years. Over that time, she’s become a volunteer and very much enjoys the social side of things. Thursdays are hub day as well as brew, cake, and catch-up day. Marie explains, “I go early and get there at 12pm with the other volunteers. I've met a circle of friends there as well, which is nice, and Sue our CDDO is lovely. Everybody shares everything. I love Thursdays!”
Listen to Marie’s podcast right here.
A big thank you to Marie for having us and sharing their story. If you’d like to share yours, we’d love to hear from you. Pop us an email and we’ll be in touch.
