Hello and welcome to TBBT
Thank you for joining. This is all the information you should need to order and collect your shopping. Please read it carefully. If you do have any questions, get in touch by emailing us at hello@breadandbutterthing.org
We offer 3 different types of bags:
£8.50: Standard set of 3 bags including fruit and veg, chilled and cupboard food
£5: 1 bag with a mixture of fruit & veg, chilled and cupboard food
£17: Large set of 6 bags including fruit and veg, chilled and cupboard food
How it works:
1. You will receive a text message at 12noon two days before your hub takes place.
2. Please reply to this text using one of these responses:
YES £8.50
YES £5
YES £17
If you don’t follow this format your text may not be counted as an order text and may not be processed.
If you would like your bags to be vegetarian, please add VEG in the text. For example: YES £8.50 VEG
As the contents of our bags vary day-to-day, we can’t guarantee that any other dietary requirements can be met.
Due to high demand, we can only accept one order per member. If you order multiple bag types your order will be registered as the largest bag type.
You don’t have to use TBBT every week. If you don’t reply or reply ‘No’ to our order text, you will still receive invites in future weeks.
If your order is accepted:
3. If your order is accepted and you’re on the list, your confirmation text - with the time and address - will be sent to you the day before collection. Please be aware that you cannot change your order after 10am the day before your hub.
If your order is not accepted:
4. Some of our hubs are very busy, so we determine who gets on the list each week based on who texts first. We cannot guarantee everyone that texts in will get an order each week. This is due to the capacity of food we can safely carry on our vans. If you don’t get on the list then you will be placed on a priority list for the following week where you will receive a text 24 hours before your normal text. You must still reply YES to this text to book an order. Some hubs are very full and the priority list runs over into a third week.
Collecting your food:
5. Payment can be made with cash or card on collection. We also accept Healthy Start Cards.
6. Someone can collect on your behalf if you can’t make it.
7. We are at your centre for 30 minutes from the time on your collection text, please do arrive on time - we cannot wait or leave bags behind for you.
Got questions?
If you have any other issues/complaints then please send us an email at hello@breadandbutterthing.org or speak to a member of our team at your next hub.
Problems with texting?
If you’re using another number because you have no credit, please always state you are a member and give full name / hub / mobile that is registered.